Sheikh Khalifa Medical City Dubai UAE improves organizational performance with new certification

Sheikh Khalifa Medical City (SKMC), managed by Cleveland Clinic, owned and operated by Abu Dhabi Health Services Company PJSC (Seha) , has been awarded ISO 9001:2008 certification for its Quality Management in its purchasing department, as part of its commitment to providing products and services of the highest and latest standards of quality to its caregivers and patients.

ISO 9001:2008 certification is based on eight quality management principles that help improve organizational performance: customer focus, leadership, involvement of people, process approach, systems approach to management, continual improvement, fact based decision-making and mutually beneficial supplier relationships.

"We at SKMC understand the importance of establishing and maintaining longstanding relationships with key suppliers and contractors. The purchasing department is committed to ensuring that products and services are of the highest quality and delivered on time at the optimal price," said Zayed Al Dahema, Director of Supply Chain Management at SKMC said at an event today celebrating the achievement.

"The ISO 9001:2008 certification will help shape activities around fulfillment of the hospital's needs, and will assist in achieving organizational objectives now and in the future," Al Dahema added.

This is the second time that SKMC has received the ISO 9001:2008 certification, previously awarded to the stores and warehouses department in 2012. SKMC has to achieve and sustain superior level of performance, and continuous quality improvement standards to serve the nation with the best achievable practices in the market. In particular, by upgrading the skills of employees through suitable training, and complying with all the requirements to improve the effectiveness of the overall quality management system.

The purchasing department at SKMC operates under the policies and procedures issued by Seha.